Return Policy Requirements
We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.
Any merchandise returned to Paulo Succar without a return authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, e-mail firstname.lastname@example.org, and provide your name, order number, name of item(s) you wish to return, and reason for return.
All full price items are eligible for a one time exchange.
Will I be charged shipping for a return?
Yes, you are responsible for return shipping. In the event that you choose to forgo secured tracking, Paulo Succar is not responsible for the package if it is lost or otherwise not received.
Returns for International Orders
We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than Mexico.
Returns for Phone Orders, Special Orders, & Pre-Orders
We do not offer returns or exchanges for phone orders, special orders, or pre-orders.